Account Manager
Part Time | 10-20 Hours Per Week
$20–$26 per hour
Chattanooga, TN (Hybrid)
We are a full-service marketing agency focused on helping local businesses grow through social media management, web design, branding, and paid advertising. We believe in transparency, integrity, and delivering real value to our clients through consistent execution and strong communication.
Position Overview:
We're looking for a proactive and organized Account Manager to serve as the primary point of contact for our clients and ensure every project runs smoothly from start to finish. In this role, you'll build strong client relationships, manage communication, coordinate with our internal marketing team, and keep projects on track across social media, web design, branding, SEO, and paid advertising.
The ideal candidate is a strong communicator who enjoys working with people, stays organized in a fast-paced environment, and takes ownership of their work. If you thrive on building relationships, solving problems, and helping businesses grow, we'd love to have you on our team.Responsibilities:
- Serve as the primary point of contact for assigned clients, providing timely and professional communication
- Guide new clients through the onboarding process and ensure a smooth transition into active services
- Build and maintain strong client relationships through regular check-ins and proactive communication
- Coordinate projects between the social media, web design, branding, and paid advertising teams
- Keep projects organized, on schedule, and aligned with client expectations
- Assist with basic sales follow-ups on warm leads
- Schedule and lead client meetings to review progress, discuss strategy, and answer questions
- Monitor project timelines and follow up with internal team members to ensure deadlines are met
- Maintain accurate client records, notes, and tasks within the CRM and project management systems
- Assist with proposals, contracts, and follow-up communication for warm leads when needed
- Help identify opportunities to expand client services through upselling and cross-selling when appropriate
- Address client questions or concerns promptly and work with the team to resolve issues
- Track client satisfaction and help improve retention through exceptional service
- Review marketing reports and communicate campaign performance in a clear, easy-to-understand manner
- Continuously look for ways to improve internal processes and enhance the overall client experience
- Support other administrative and client success initiatives as neededWhat We Offer
- Flexible part-time schedule that works with your life
- Opportunity for growth within the company
- Creative and collaborative work environment
- Hands-on experience across multiple industries
- Laid-back, low-pressure work environment where the focus is on doing good work without unnecessary stress or micromanagement
- Freedom to be creative and try new ideas
- Opportunity to build your portfolio for future opportunities
- Potential for increased hours and full-time opportunities based on performance and business growth
- The chance to help local businesses grow while building lasting client relationshipsPreferred Qualifications
- 1–3 years of experience in account management, client success, project management, or a similar client-facing role
- Experience working in a marketing agency or digital marketing environment is preferred)
- Familiarity with social media marketing, paid advertising, website projects, branding, or other digital marketing services
- Excellent written and verbal communication skills
- Experience using CRM software and project management tools (such as HubSpot, ClickUp, Asana, Monday.com, or Trello)
- Strong organizational skills with the ability to manage multiple clients and deadlines simultaneously
- Comfortable leading client meetings and communicating professionally with business owners
- Ability to identify client needs and proactively recommend solutions
- Bachelor's degree in Marketing, Business, Communications, or a related field is preferred but not required
- Strong attention to detail and follow-through
- Basic understanding of sales processes and experience following up with warm leads is a plus